Home PageFaq

FAQ

How is my purchase delivered?

All orders are processed and dispatched by the following business day via Fastway Couriers or Australia Post.

All items shipped will require a signature upon delivery.

How long does it take to receive an order placed online?

Once the payment has been cleared and the money received by The Estate Jewellery Shop, items are then dispatched within one business day. Depending on location it may take 3 - 10 days to receive your order however, this may vary in country and regional areas.

Do you ship internationally?

Regretfully at this point in time we do not ship to destinations outside Australia.

Are there any delivery costs?

Depending on your location we will use Fastway Couriers or Australia Post. Both carriers include tracking and also will require a signature on delivery of your item/s.

Please note that the cost for some bulky items such as art will be subject to location, size and weight.

Are my transactions secure?

All credit card transactions are processed by a secure and recognised payment gateway system.

What payment methods do you accept?

We currently accept payment by Visa, MasterCard and Debit cards. These payments are processed by a third-party provider - we do not hold any payment details.

For orders over $500, payment is required by Money Order or Electronic Funds Transfer to our bank account.

visamastercard

Is shopping with The Estate Jewellery Shop secure?

We  have gone to great measures to assure you that transactions taking place are doing so in a safe e-commerce environment. All payment actions are carried out over a secure, encrypted connection.

Can I change my order?

You can amend your order at any point, prior to proceeding to the Checkout.

To review your purchase, or to make changes to you your order, click on the "View Cart" button. Once you are happy with your amendments, click "update order" to save changes.

Once payment has been made and the order processed, no changes can be made.

Am I able to speak to someone before I place my order?

You are always welcome to contact our office.

We can be contacted directly through Live Chat or Free Call 1800 311 422 during business hours, Monday - Friday between 9am - 5pm, Saturdays between 10am - 3pm.

Alternatively, use the "Contact Us" inquiry form for any concerns or questions you may have before ordering.

How do I shop online?

To shop online, click on the item you wish to purchase, and click "Add to Cart".

Once you have added an item to your cart you can continue shopping or proceed to the Checkout.

To review your purchase, or to make changes to your order, click on the "View Cart" button. Once you are happy with your order, click "Checkout" to proceed to the payment area.

How do I know I am buying a 100% authentic item?

We have been in the luxury goods market for many years, we have watch and jewellery experts on hand and in-house that have professional expertise to verify and certify our products are authentic. Some items have valuations that form part of the description, all other items will come with a certificate of authenticity.

We guarantee the authenticity of all our products.

 

What is meant by product condition?

We sell a variety of new and used quality goods which have been rated by condition. Please read the condition and description very carefully as we do not refund if you change your mind about the purchase.

NEW Item has not been used.
LIKE NEW Item is like new with very slight signs of use. Metal surface may show slight surface scratches, but item has "like new" sparkle and shine.
GENTLY USED Item has obviously been used, but no sign of significant abrasions, stains, scratches or dents. Metal surface has superficial surface scratches.
WELL USED Item has been well-loved and it shows. Signs of wear, with medium scratches visible from a close distance. Light soiling or discolouration or materials may be present.